Frequently Asked Questions
We have tried to cover many queries here. However, if you can’t find the answer to your questions below – please Whatsapp us - +91 9867344756
Good news! We offer free shipping on all orders above ₹999 across India.
For orders below ₹999, a standard shipping fee of ₹70 applies. Additionally,
a ₹40 fee is charged for COD orders.
The shipping address of your order can only be modified if it hasn't been
packed yet. To change the address, contact our Customer Care team
at support@theglittercup.com or WhatsApp 880015534
We ship your order within 1-2 business days, and it will be delivered within
4-6 business days, depending on your location.
Generally, our courier partners deliver the order to the intended recipient at the delivery address only. In case, you have not received the order, we request you to WhatsApp us on 8800155394 or mail us at support@theglittercup.com within 48 hours of the delivery intimation from our end. We shall arrange proof of delivery for you within 48 hours of your complaint from the aligned courier partner.
Kindly note, any complaint raised after 48 hours of receiving the delivery
intimation may not be considered.
We use leading courier companies such as Bluedart, Xpressbees, Ecom
Express, Delhivery & DTCT for shipments in India.
If your package has been opened or tampered with, do not accept the shipment. Immediately inform our customer care team via support@theglittercup.com or WhatsApp 8800155394. Note that any intimation after 24 hours of the attempted delivery will not be considered.
Orders & Payment Policy
Credit/Debit card
Net Banking
UPI
Cash on Delivery (for India)
Mobile wallets (Paytm, Amazon Pay, Freecharge, Ola Money, PayZapp, Airtel
Money, PhonePe, BHIM UPI)
Once you have shortlisted the product you wish to buy. You can enter the discount/coupon code or enter your gift card code, click on Apply Code, and follow the rest of the instructions to place your order.
The Cash on Delivery option is available on purchases of up to Rs.
4,000. Beyond this amount, purchases can only be made using Net
Banking, Credit/Debit Card, UPI, and Mobile Wallets.
Cancellation Policy
You can cancel an order until it has been packed at our warehouse, including sale items. The amount paid will be credited to the same payment method used. Orders once packed cannot be cancelled.
For order cancellations, please contact our Customer Care team at support@theglittercup.com or WhatsApp 8800155394. Note that orders can only be cancelled before they are packed in our warehouse.
For all prepaid orders, the refund shall reflect in the source account within
5-7 business days.
If you had placed the order using Cash on Delivery, there is no amount to be refunded at our end as you haven’t paid for the order yet.
International Ordering & Shipping Policy
All international orders are sent through Amarex international.
Please reach out to our customer service, email us at support@theglittercup.com or WhatsApp 8800155394
You can apply one coupon at a time.